I paid extra shipping because their website said delivery in 1-2 days (and it still does). Pros I have been in a number of call centers doing customer service since 1997. Then 7-14 days and finally they will tell you they don't know when. Your comments are most welcome. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Great store and quick shipping. I was hoping my washing machine was going to be to hard for me to fix and we'd have to get a new one. Wrong part with circuit ribbon missing and second board still in never never land. Appliance parts… Any company that I have ever dealt with has been happy to cancel an order quickly and with no attitude. The main reason I chose to buy from them was the delivery date. We’re in this together! I then sent an email through their "contact us" portal asking that the order be cancelled, again, within an hour of ordering. 84,834 reviews for Genuine Replacement Parts, 4.8 stars: 'I needed to replace gaskets for both of the refrgerstor door on a refrigerator that came with the house I bought 2 years ago. The exact part. Thank God for a microwave oven and outdoor grill so we could cook our food. I put the wrong color grille on, looks bad but oh well. Thank you so very much!! Thank you for completing the feedback form. Super-fast, even during Covid19 and everything spot on. Claim your listing for free to respond to reviews, update your profile and manage your listing. 46,095 reviews for AppliancePartsPros.com, rated 4.51 stars. This is the first place where I have worked that gave me the tools, training, and management support to be able to truly “take care of my customers” just as I would like to be treated; instead of having an assembly line or production mentality. Now I have to pay shipping both ways to get my money return. It cost about $130 plus shipping. AppliancePartsPros has a consumer rating of 2.83 stars from 37 reviews indicating that most customers are generally dissatisfied with their purchases. Will send wrong parts and make you pay to return. The website was easy to navigate and I was able to find the part I was looking for. Thank you for telling us. Services Offered . Made sure parts were here as promised. Genuine OEM Replacement Parts. $14.00 shipping should have been no more than $5.00. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! I ordered a part on Saturday for my dishwasher. CATEGORY appliance repair. I searched on the internet and this company not only had the exact part number for my model Whirlpool the price was $50 - 90 less per gasket priced by others on line. Customer Service/ Parts Pro (Former Employee) - Cleveland - November 16, 2018. Part didn't even go out until over 24 hours later (during the week) and is going to take a minimum 5 days to reach me (if I'm lucky). I bought a heating element for my dryer and it did not solve the issue. To find more information about reviews and trust on Sitejabber.com please visit. They responded that it was Samsung's fault. And I kept explaining yes it did, but it was a box full of junk and not the part I ordered... after about 10 minutes of conversation and being placed on hold multiple times for almost an hour in total... they finally refunded my shipping and re-ordered... then they asked me to HOLD ON TO THE BOX OF TRASH FOR 30 DAYS IN CASE THE WAREHOUSE NEEDS IT BACK!?!?!?! Thank you for taking the time to review our site. They will not stand behind returns. They should get 6 stars. Thank you for taking the time to review our site. They will tell you 7-10 days. I highly recommend using paypal so if an issue arises you can get your money back. While APP did call me back for verification ( an hour or so later) and did follow up with emails, I suggest going elsewhere. I have done business for years without problem until NOW. We are happy you chose us to help you fix your appliance. On June 27 we receive another email saying that it would be another two weeks before they would receive parts, 5 days later we get tracking number for one control board and other board still on back order. They wanted me to start over. Easy order verification and they fail, all they need to do is pick up the phone to verify an order and they fail at that. Great Selection, Information, and Service. The parts worked great . You are off on most holidays. Appliancepartspros reviews (www.appliancepartspros.com): Not a return-friendly company/Is not on the up-and-up with personal account details. Do not order from this business! Can I please have your order number? Then found out I only needed the one prt as I suspected. They did not cancel and sent me the part. I am 64 now and I think I started using them in about 1985! 81 reviews of Appliance Parts Pros "Had all the difficult parts to find for our Jenn Air cooktop in one place, in stock and at very fair price. ... basic appliance knowledge, also how to send professional emails to customers. Stay safe with our COVID-19 guide. Contacted customer support and they said they don't guarantee their estimated delivery dates. The parts came Monday. I wont do this again with any company. Your feedback is much appreciated. Their wide range of items available and 365-day return policy makes them an ideal choice for you. I called customer service and sat on hold about 20 minutes before I could speak to someone. Open 7 AM until 8 PM Eastern Time, 7 days per week Parts delivered fast. No they couldn't, it was as $4.00 more which of course I was willing to pay. Shipping price very fair as well and shipped early next day." Eric H. Virginia Beach, Virginia "When you say ‘Fast Shipping’, you aren't kidding! When you have no clue what your doing on a DIY do it yourself repair, its nice when the website actually directs you to just the part you need and has a DIY video that makes it easy and is also 100% accurate to what you will experience when doing the job. I ordered a $50 part. The WoT scorecard provides crowdsourced online ratings & reviews for appliancepartspros.com regarding its safety and security. Read real customer ratings and reviews or write your own. See BBB rating, reviews, complaints, & more. Don't forget to check us out on Facebook. I watch the video and order the parts on Friday. They are entering into a rippoff business. See BBB rating, reviews, complaints, & more. The cs person said she couldn't cancel the order and sent an email to the warehouse and asked them to cancel the order. Only saving grace. Very disappointed with Appliance Parts… Very disappointed with Appliance Parts Pro. Fast service and the video tutorials are wonderful! Thank you for the endorsement. I'm fixing it my self and saving about 500 dollars. They suggested I needed 2. I won't waste time with them. Not what I call good customer service. What was shipped to me was NOT that part. Can't trust Appliance Parts Pros. They don't secure items in plastic and my item came with missing a critical part to enable me to not use the machine for 3 extra days due to having to go to home depot during covid19 crisis. I would not recommend Appliance Parts Pro to anyone and will add this review to all references. Ripoff Report on: Appliance Pros Parts - Appliance pros parts horrible return policies louisville kentucky Small Appliance Parts in Cincinnati, OH. Definitely ordering from someone else. Their prices are higher than other companies. If you are fortunate enough to read this before you purchase from Appliance Parts Pros, then here is a bit of info that might save you some grief. They have a wide selection of appliance parts to choose from and I was actually able to find another part I needed for a different appliance that I had been spending months trying to find. Prices are fair shipping is fast returns are horrible! They asked for pictures and said they would make it good. I could have saved $80. Leggi cosa è stato scritto finora da 841 persone e condividi la tua esperienza. Ordered 2 parts by Chat. © 2020 Trustpilot, Inc. All rights reserved. Sei d'accordo con la valutazione a stelle di Appliancepartspros? I would be glad to look into this to see how I can help resolve the situation. Thank you for sharing your feedback with us. This website is great too; they had a special deal that helped save 10 percent off the purchase price. It took me less than 10 minutes and wow it fits perfect. They have plenty of corporate scripted responses for just this issue, which suggests they deal with this issue often. One their website, they show a delivery date, don't believe it. Disappointing customer service -- Steer clear, If you call them you will be on hold forever, Samsung RFG297AARS freezer door handle repair. I have worked at AppliancePartsPros.com (APP) for a year. I saw today they shipped me out a new one without me even sending the old one back! I ordered a replacement silverware basket for my dishwasher, took the time to order over the phone to make sure I ordered the correct one. When I contacted them they asked me for the tracking number so that they could verify it was returned - are you kidding me? Very informative! When it came (expedited shipping I paid for) it was only 1/3 of the basket and the box was the original part box with 2 other customers return addresses, so I was the 3rd customer they did this to. Appliance Parts Pros.com will save me huge amounts of money when appliance parts fail again. They work with you on getting the right part. We've helped millions of people save money & fix their broken appliances quickly with quality parts. I ordered a replacement agitator cam kit for our old Roper washer yesterday afternoon and I expected it early next week since I only chose standard shipping. FED EX tracking showed part picked up on June 26 then it went into never never land finally arriving on Aug. 3 by USPS. It was like installing a generic and not an OEM part. I wouldn't order from these guys! So total postage cost me about $20.00. Learn how to stay safe during COVID-19 in our new guide: They not only had the part I needed in stock, but it was reasonably priced and was shipped within, Got it in two days from them for 68.00 Looks a little different from original, but same, Go ELSEWHERE OR YOU'LL REGRET YOUR PURCHASE. Thank you for choosing AppliancePartsPros.com. They did repay me $24.00 for the returned part. Pros. I made my first (and last) purchase from them because I believed that the product would actually arrive on the date specified, but it didn't, and their support was just smug about it. 165 reviews for Appliance Parts 365, rated 1.00 stars. See BBB rating, reviews, complaints, request a quote & more. When I called the company I was told that they couldn't find my phone number, email or purchase number even though the funds were withdrawn from my account. BBB accredited since 8/3/2009. They didnt help much on getting the right prt. Paid extra money to have it shipped overnight and did not receive the part for 3 days. Are there other similar companies to appliancepartspros that are less expensive or better? Order from repair clinic or other company. Not with Appliancepartspros. This company is not professional at all. I love this place. I purchased two censors for my dryer, but never received them. They literally told me that they do not check in parts when they arrive - so how are customer supposed to get a credit? Very disappointed with Appliance Parts Pro. So, they must get a better deal on shipping than me. Within an hour of ordering it, I was able to fix the one I had. I will continue to use this site for my future needs. We’re in this together! I didn't get my Product or a refund. Horrible shipping, they don't seem to realize the world is moving at a faster pace these days. Thank you for writing this review. Read real customer ratings and reviews or write your own. DESCRIPTION OF WORK We needed parts ASAP for some customers on their ovens before Thanksgiving. I could have drove to Illinois and back and had the part installed before its due to arrive. Horrible customer service, rude snarky. TAKE YOUR BUSINESS ELSEWHERE! Appliance Parts has the information and support you need when buying parts. Except for M. Bondi. What? Share your voice on ResellerRatings.com Their website stated priority 2-3 day shipping for a higher shipping rate. Thank you for filling out the survey. A metal wire on it popped off when installed. I purchased a new upper grille for my whirlpool microwave but it was the wrong color. It was like installing a generic and not an OEM part. At checkout the estimated delivery was Oct 30. When you have no clue what your doing on a DIY do it yourself repair, its nice when the website actually directs you to just the part you need and has a DIY video that makes it easy and is also 100% accurate to what you will experience when doing the job. Cannot recommend them more. I returned the part in perfect condition, same packaging, never used or even taken completely out of the box and I paid for shipping. If the management at this company can't figure out how to expeditiously process new orders, just think how they fail in other areas. The problem happens if anything needs to be returned. Come find out AppliancePartsPros ranks 4th among Appliance Parts sites. Parts delivered fast, Helpful videos, and easy to navigate website. Very satisfied!! I could have saved $80. I was able to find what I needed quickly. Will not subject myself to this abuse again. Thank you for taking the time to share your experience. We help people save money and fix their broken appliances quickly by providing quality parts and free repair help. I have neve had a bad experience with them, more importantly ever got the wrong part! How to fix samsung rf260beaesr refrig freezer over freezing on warmest setting, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Chinese ripoffs are better than appliancepartspros. The part traveled from Illinois, Wisconsin, Mississippi, Arkansas, Dallas before arriving to my State Oklahoma.The company does not make you aware of this when you select this shipping method. Just be aware that their return policy is not user friendly. The rack that rolled out would literally fall out of the dishwasher because, with broken brackets, the wheels were turning sideways and couldn't roll. I ordered a 'wheel kit' for my dishwasher because it was either get this kit or get a new dishwasher! WILL NEVER ORDER from this company again. This is the first place where I have worked that gave me the tools, training, and management support to be able to truly “take care of my customers” just as I would like to be treated; instead of … I needed the part asap so I paid for quicker shipping. I've fixed my dishwasher twice and am about to fix my washing machine. I saved my self a bundle. Thank you for taking the time to let us know how we did. We appreciate your review. What made you choose appliancepartspros over similar businesses? We are happy everything worked out. Appliance Parts Pros followed through. Wholesale prices on all appliance parts. I have been without a stove for 2 months. Customer service would NOT refund any shipping costs and could care less about my frustrations. I needed 1 part. We enjoy hearing from our customers. Great experience. Very bad service. When you need a part quickly, don't order from this company. I have used this company several times over the years. I provided the Oven Model and Serial Number and was delivered the wrong part. I provided the Oven Model and Serial Number and was delivered the wrong part.