We guarantee at least 99.9% availability of the Azure Active Directory B2C service. Overview of Azure services by categories and models. Azure Active Directory B2C. In order for 21Vianet to consider a Claim, Customer must submit the Claim to Customer Support within two months of the end of the billing month in which the Incident that is the subject of the Claim occurs. This Service Level Agreement for Azure (this “SLA”) is made by 21Vianet in connection with, and is a part of, the agreement under which Customer has purchased Azure Services from 21Vianet (the “Agreement”). For a claim related to Microsoft Azure, we must receive the claim within two months of the end of the billing month in which the Incident that is the subject of the claim occurred. For example, if the Incident occurred on February 15th, we must receive the claim and all required information by March 31st. Service availability is a very important factor. "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. On their web page, there is no SLA for accounts less than 50000 or authentication under 50000. Starting June 30 th, 2020, we will no longer add any new features to ADAL and Azure AD Graph.We will continue to provide technical support and security updates but will no longer provide feature updates. In the event that more than one Service Level for a particular Service is not met because of the same Incident, Customer must choose only one Service Level under which a Claim may be made based on the Incident. If you purchased Services as part of a suite or other single offer, the Applicable Monthly Service Fees and Service Credit for each Service will be pro-rated. It is expected apps can upgrade. One App in my AD tenant for the WebAPI. The amount and method of calculation of Service Credits is described below in connection with each Service. In the SLA page of Azure, it states that the Azure AD B2C is available at least 99.9% of the time.. Microsoft Identity Web is a library which contains a set of reusable classes used in conjunction with ASP.NET Core for integrating with the Microsoft identity platform (formerly Azure AD v2.0 endpoint) and AAD B2C.. Azure AD B2C builds on top of Azure AD – which handles billions of authentications per day around the world. Azure AD is a big service with over 400 million month-to-month energetic customers (MAU). ORDERING KEY: ⭡ LEVEL ⭱ PUBLISHED. “Downtime” is the total accumulated minutes across all Azure AD B2C directories deployed by Customer in a given Microsoft Azure subscription during which the Azure AD B2C service is unavailable. “Maximum Available Minutes” is the sum of all Deployment Minutes across all Azure AD B2C directories in a given Microsoft Azure subscription during a billing month. The SLA details Additional Definitions. So you just need to create your app and Azure AD will take care of the identity management. A minute is considered unavailable if either all attempts to process user sign-up, sign-in, profile editing, password reset and multi-factor authentication requests, or all attempts by developers to create, read, write and delete entries in a directory, fails to return tokens or valid Error Codes, or do not return responses within two minutes. "Downtime" is defined for each Service in the Services Specific Terms below. For example, if you purchased both Exchange Online and SharePoint Online (not as part of a suite), and during the term of the subscription an Incident caused Downtime for both Services, then you could be eligible for two separate Service Credits (one for each Service), by submitting two claims under this SLA. "Success Code" means an indication that an operation has succeeded, such as an HTTP status code in the 2xx range. Azure SLA Board. In the event that more than one Service Level for a particular Service is not met because of the same Incident, you must choose only one Service Level under which to make a claim based on the Incident. "21Vianet" means the 21Vianet entity that appears on Customer’s Agreement. 1. For your applications used by your customers, you can create tenant with Azure B2C and customers can login using their social or corporate email accounts. Microsoft will share its roadmap for the next generation of resilience investments for Azure AD and Azure AD B2C in early 2021. "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. The Service Credit will be based on the estimated retail price for the applicable Service, as determined by us in our reasonable discretion. Azure Active directory B2C is a cloud based consumer identity and access management solution for consumer facing applications that can be integrated with any platform and device. Azure Kubernetes Service (AKS) As a free service, AKS does not offer a financially-backed service level agreement. Azure AD B2C, being one of the services, has an SLA coming with it. On April 1, 2021, we will update our public service level agreement (SLA) to promise 99.99% uptime for Azure AD user authentication, an improvement over our previous 99.9% SLA. SLA. Service Credits apply only to fees paid for the particular Service, Service Resource, or Service tier for which a Service Level has not been met. Azure Active Directory B2C is a reliable, globally distributed service with an SLA of 99.9%. Customer must provide to Customer Support all information necessary for 21Vianet to validate the Claim, including but not limited to detailed descriptions of the Incident, the time and duration of the Incident, the affected resources or operations, and any attempts made by Customer to resolve the Incident. We guarantee at least 99.9% availability of the Azure Active Directory B2C service. Azure Active Directory B2C documentation. Using B2C, users can self … Regards, Sumanth BM Service CreditsService Credits are your sole and exclusive remedy for any performance or availability issues for any Service under the Agreement and this SLA. The service is considered available for a directory in the following scenarios: The service is able to process user sign-up, sign-in, profile editing, password reset and multi-factor authentication requests. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. "Applicable Monthly Service Fees" means the total fees actually paid by you for a Service that are applied to the month in which a Service Credit is owed. Reporting. 3. This change is the result of a significant and ongoing program of investment in continually raising the bar for resilience of the Azure AD service. This SLA applies to the Microsoft Online Services listed herein (a “Service” or the “Services”), but does not apply to separately branded services made available with or connected to the Services or to any on-premises software that is part of any Service. For licenses reserved, but not paid for, at the time of the Incident. "Downtime" is the total accumulated minutes across all Azure AD B2C directories deployed by Customer in a given Microsoft Azure subscription during which the Azure AD B2C service is unavailable. 2. Additional resources. We will evaluate all information reasonably available to us and make a good faith determination of whether a Service Credit is owed. GET STARTED. Azure Active Directory B2C gives us a feature-rich, modern solution for providing seamless identity experiences in the cloud.” Unless as otherwise provided in a specific SLA, only one Service Credit is permitted per Service for an Applicable Monthly Period. Developers are able to create, read, write and delete entries in the directory. For these Services, any Service Credit that you may be eligible for will be credited in the form of service time (i.e., days) as opposed to service fees, and any references to “Applicable Monthly Service Fees” is deleted and replaced by “Applicable Monthly Period.”. These terms will be fixed for term of your Agreement. If a subscription is renewed, the version of this SLA that is current at the time the renewal term commences will apply throughout the renewal term. Azure AD B2C, being one of the services, has an SLA coming with it. Developers are able to create, read, write and delete entries in the directory. "Maximum Available Minutes" is the sum of all Deployment Minutes across all Azure AD B2C directories in a given Microsoft Azure subscription during a billing month. You may not unilaterally offset your Applicable Monthly Service Fees for any performance or availability issues. Automatically rebuilt from Published SLA daily. For Services purchased as part of a suite, the Service Credit will be based on the pro-rata portion of the cost of the Service, as determined by 21Vianet in its reasonable discretion. We will provide at least 90 days’ notice for adverse material changes to this SLA. I’m having multiple customers & I want to manage their identity.. For some of my customers the users won’t have corporate identity ; I would like to offer them to login using their social identity (e.g. Data Centers. "Incident" means (i) any single event, or (ii) any set of events, that result in Downtime. Azure AD is a huge service with more than 400 million Monthly Active Users (MAU). Please see the Virtual Machines SLA for more details. In cases where Customer has purchased Services from a reseller, the Service Credit will be based on the estimated retail price for the applicable Service, as determined by 21Vianet in its reasonable discretion. "Service Resource" means an individual resource available for use within a Service. Due to factors outside our reasonable control (for example, natural disaster, war, acts of terrorism, riots, government action, or a network or device failure external to our data centers, including at your site or between your site and our data center); That result from the use of services, hardware, or software not provided by us, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; Caused by your use of a Service after we advised you to modify your use of the Service, if you did not modify your use as advised; During or with respect to preview, pre-release, beta or trial versions of a Service, feature or software (as determined by us) or to purchases made using Microsoft subscription credits; That result from your unauthorized action or lack of action when required, or from your employees, agents, contractors, or vendors, or anyone gaining access to our network by means of your passwords or equipment, or otherwise resulting from your failure to follow appropriate security practices; That result from your failure to adhere to any required configurations, use supported platforms, follow any policies for acceptable use, or your use of the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not supported) or inconsistent with our published guidance; That result from faulty input, instructions, or arguments (for example, requests to access files that do not exist); That result from your attempts to perform operations that exceed prescribed quotas or that resulted from our throttling of suspected abusive behavior; Due to your use of Service features that are outside of associated Support Windows; or. By using Azure AD B2C, you will automatically get a highly available and globally redundant service with a 99.9%uptime SLA. 1 B+. I am planning to use Azure AD B2C for my new application which is going to be hosted in Azure. We will use commercially reasonable efforts to process claims during the subsequent month and within forty-five (45) days of receipt. "Azure AD B2C is a huge innovation enabler…our development teams don't need to worry about authentication when creating applications. "Applicable Monthly Period" means, for a calendar month in which a Service Credit is owed, the number of days that you are a subscriber for a Service. Active 2 years, 2 months ago. Courtesy: Microsoft. ClaimsIn order for Microsoft to consider a claim, you must submit the claim to customer support at Microsoft Corporation including all information necessary for Microsoft to validate the claim, including but not limited to: (i) a detailed description of the Incident; (ii) information regarding the time and duration of the Downtime; (iii) the number and location(s) of affected users (if applicable); and (iv) descriptions of your attempts to resolve the Incident at the time of occurrence. On April 1, 2021, we will update our public service level agreement (SLA) to promise 99.99% uptime for Azure AD user authentication, an improvement over our previous 99.9% SLA. The number is given, it can be included in estimating overall solution availability, the case should be fairly simple. "Claim" means a claim submitted by Customer to 21Vianet pursuant to this SLA that a Service Level has not been met and that a Service Credit may be due to Customer. 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