The Tech support guy used my name at least once to twice in every sentence, this is a p... assive aggressive way of communicating and a way of disarming a person in a conversation. Have been with Mate for ages and was the first to recommend them to friends and family. streaming services), I could not connect with wifi according to instructions. The ISP has announced new 'Ultra Fast' NBN plans for residential customers that promise download speeds of 1000Mbps and upload speeds of 50Mbps. So my question is, if I got connected to the nbn through the provider mate or Aussie broadband would I have the same drop out problems or would this be fixed. What NBN plan speed do I need? Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ... a month. Good service and support in getting connected. Not happy since upload speed is important for me. Companies can't alter or remove reviews from ProductReview.com.au. We can also confirm we will have an app coming very soon! Especially with more people working from home and using the internet âºï¸. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. Great Australian company! View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. Regards, The MATE team. Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. Only had MATE a couple months and found it awesome! Further details in the disclaimer. Regards ProductReview.com.au has affiliate partnerships. However, we would like to clarify your comments as there are some details missing in regards to this issue. I've been using this internet provider for almost two months, and within this period I didn't have any problems. The NBN providers with some of the fastest advertised typical evening speeds for NBN 100 plans are: Telstra : Typical evening speed of 92.27Mbps Aussie Broadband : Typical evening speed of 90Mbps Be perfect if there where a mobile app for nbn and mobile usuage or to change plans on app or change credit card details like the app of Aussie Broadband. It was so super easy to get put on and getting it put on was as super fast as their speeds! We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. Thank you Mate. Was on optus cable 90 b4 and haven't noticed any difference. Very happy with product and price. Meet my expectations. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. The Mate X electric bike also conveniently folds down in three easy steps so you can take it on a train or store it under your desk when you get to the office. :-). Regards, We can confirm you were signed up to MATE via an alternate sales channel (ACN). I prefer mate for their easy to handle customer support. Real people. Mate offers standalone NBN plans and NBN bundles, with an option for each of the NBN speed tiers. save hide report. Thanks for any of the help! These are at additional costs and were legitimate calls made via the network. No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. Best provider out there! When I said this to the manager he said he saw no problem in it. No loyalty and unless you check their deals every month, they are more than willing to rip you off. As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. Eveyone I has contacted with from phone help is very professional, nice and patient! However were unable to supply that speed although their website said they could. Loving that Mate is local company. No issues, customer service was quick and Highly rated with my experience! No drop-outs so far. That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... ng on how long the service had been active for." Mate NBN (Internet Service Provider): 4.5 out of 5 stars from 1,979 genuine reviews on Australia's largest opinion site ProductReview.com.au. Regards, We specialise in premium quality Internet and phone connections. I called up mate last night because I lose connection all together. Extremely Happy and more than HIGHLY RECOMMEND Mate!!! If you’re having the nbn™ network installed directly into your home for the first time, you will more than likely need to have someone over the age of 18 to invite the installer into the home and sign off on the installation work that they do. The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. Only had MATE a couple months and found it awesome! It is now Nov and was still charged $75. Thanks for your feedback! Service is excellent. Regards, The National Broadband Network – or the Australian nbn™ – is here and it’s about time you found us because we are your new ISP. Happy with the service. We wish all the best with your new provider. They gave me the email for support, I emailed and received a call from support within minutes. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. 2. No drop-outs so far. No connection or speed drop outs experienced till now. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. NBN set up the connection first appointment on the planned date and the line was active immediately. No drop-outs so far. Mate's customer service has been excellent, easy sign up and change over process from Aussie. The only other feedback I would suggest is having after hours and weekend support even if just by email. Have been with Mate for ages and was the first to recommend them to friends and family. I have old router, which luckily meet the standard. Regards, The MATE team. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. MATE is a ProductReview.com.au Awards Winner for 2018 and 2017. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. It is now Nov and was still charged $75. The technician moved over the lead-in cable and you were able to authenticate and get online with the details that were in your existing modem. video calls) and for entertainemnt (e.g. Please contact our support team - support@letsbemates.com.au or 13 14 13. Read more. This is not the service we strive for.... Can you confirm your MATE code/account number so we can look into this further? We can also confirm you made international calls from your mobile service and the plan you signed up for did not include any international calls to the country dialled in the package. Read more. At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. So glad to hear you've had a great experience! Every Mate plan has unlimited data and no contracts. Signed up few days ago so far so good speed level great no dropouts. We can confirm that you were connected to us with nbn in your granny flat without any issues. Tangerine’s NBN 100 plan is technically cheaper than what MATE is offering, but only for your first six months. Good service and support in getting connected. We hope that wifi networking could be improve stabilise in my area. I made the switch to Mate and im so happy!! Best thing ive done! Good service and support in getting connected. If you bundle it with a mobile, Mate will give you a further $10 a month off your internet bill. Glad to hear you are happy with your speeds :) Service is excellent. 200%plus!! Best thing ive done! Best thing ive done! They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Interfaced with customer support couple of times, very professional and friendly as well. Your trust is our top concern. Have been with Mate for ages and was the first to recommend them to friends and family. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. You did not organise to have a trench dug and conduit laid as advised. The service I have had is very effetive! It is now Nov and was still charged $75. It is now Nov and was still charged $75. Why is my internet connection not working just connected this evening. Have been with Mate for ages and was the first to recommend them to friends and family. Please contact support@letsbemates.com.au for assistance. It is clear that your ACN representative did not inform you of the plan details correctly, so we would highly recommend following this up with your IBO. This includes setting up your modem/router/wifi and getting your nbn connection working. Read more. Read more. When I received my second Bill I called and queried it. Only had MATE a couple months and found it awesome! Called and arrived on time. They gave me the email for support, I emailed and received a call from support within minutes. Every plan with MATE has no set up fees, contracts or data limits. A miracle? We report on three main speed tiers for NBN plans: 25/5 (or NBN standard), 50/20 (NBN standard plus) and 100/40 (NBN premium). We have no plans to offer IPv6 support at this stage. Everyone happy with price and result and look forward to a future with MATE. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. © 2020 ProductReview.com.au Pty. They are fantastic until you have an issue. Ping is usually 8-12 ms. Mate Internet plans & review Mate has a set of simple plans for NBN users at a discount. The MATE team. The acted very fast and lodged a fault with NBN. Mate is 100% Australian owned and their call centres are all based locally. Called mate yesterday because I was having speed issues. Mate is the greatest service for quality, price, customer service and technical support. Best provider out there! video calls) and for entertainemnt (e.g. Plans are offered both no-contract and on a 6-month term, but skipping the contract means you’ll pay an extra $40 upfront if you include a Wi-Fi modem. Speed. No connection or speed drop outs experienced till now. Read more, Online signup was easyCommunication greatSpeed test was giving me 92mb on a wifi connectionHelp desk was actually helpful!! When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." All plans come with no lock-in contracts and unlimited data included. Great customer service (Frank) Relaxed, easy going, helpful service. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. MATE Team, Please contact us on 13 14 13 and press "1" for sales, or email your full address to. You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. I am so unimpressed at the moment. From there you can choose your broadband speed and if you’d like to bundle in a phone, but yeah, I bet they already had you at ‘unlimited data and no contracts’. We hope that wifi networking could be improve stabilise in my area. Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. Companies can't alter or remove reviews from ProductReview.com.au. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. Tangerine had long held our number one pick for best NBN 100 … The experience was amazing. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. Only had MATE a couple months and found it awesome! If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. NBN has a unique position in the market and other than with ISPs, mistakes done by NBN can sum up to political consequences. Read more. We plugged in the Mate modem and 10 minutes later we were online with glorious high speed internet. Write a review on ProductReview.com.au! Well done! We can confirm Fixed Wireless is a type of nbn service, however, we don't offer wireless broadband. No drop-outs so far. Best NBN provider: iiNet and TPG. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ... a month. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. My experience is of excelling in customer service and prompt connection with best speed and price rates! !Thanks Mate!!! family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! We can also confirm we will have an app coming very soon! Mate communicated well throughout and provided clear instructions. :-). So far no problem at all. Drops out, poor IT assistance, they treat you like an idiot. Great customer service (Frank) Relaxed, easy going, helpful service. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. When I said this to the manager he said he saw no problem in it. Price is great to. I am amazed by Mark from technical support today who provided prompt and knowledgeable solution. The only difference between the plans is the speed:. We believe in great value internet service for everyone, so we have designed nbn™ internet plans to suit all users and households operating … Mate Internet Review: The Verdict . We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. The installation of the nbn™ network into your home or business is designed to be as efficient and comfortable as possible. The acted very fast and lodged a fault with NBN. Mate NBN 100 soul mates.Download speeds always around 90Mpbs. The best experence I ever had! The MATE team. Moved from another provider to MATE in just an hour from the time of signing up. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. MATE is another reliable option, reporting evening speeds of 83Mbps on NBN 100 plans, 42Mbps on NBN 50 plans, 19Mbps on NBN 25 plans, and 10Mbps on NBN 12 plans. NBN is Australia's National Broadband Network offering speeds of up to 100Mb/s, in this video we take you through all the different deals out there. Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. Mate has won the hearts of many all over the continent, as it provides all its users with unlimited data plans that come with different price plans. When I signed up I was told that it was a prepaid service.2) The only payment option available is direct debit and you cannot choose to do Bpay or Bank transfer3) You cannot freeze your account, you cannot stop the services, or else you cannot use your number again.4) This company has no ethics or morals, worst customer service ever. Very happy customer! Hey all, Been having some battles with my NBN … Great Aussie company. © 2020 ProductReview.com.au Pty. Thank you Mates for setup. Unlimited NBN 50 plans begin at $79.99 per month, with unlimited NBN 100 available from $99.99. Well wasnât I wrong!! Please contact support@letsbemates.com.au. This feedback, and our test results, are used to determine the best NBN provider of 2020. Setup was 2 mins after we received mails that the service is up. I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. I made the switch to Mate and im so happy!! Just signed up with Mate, expecting this to be a standard customer service call of language barriers ect. We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. The MATE team. Very glad to be with Mate! They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Read more. Great Aussie company. The MATE team, You know it's good when you don't have to think about it. As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. Regards, Easy going Tony helped me to re-setup my connection. We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. Great speed so far, Review collected in partnership with MATE. No loyalty and unless you check their deals every month, they are more than willing to rip you off. I made the switch to Mate and im so happy!! Posted by 1 … Raised NBN fault but have been told they might not do anything because my tower is marked as congested. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Sam Baran Updated Jun 11, 2020. Mate communicated well throughout and provided clear instructions. The best experence I ever had! Have struggled to get over 4/9 since. I strongly recomend people to choose MATE! We can confirm that you were connected to us with nbn in your granny flat without any issues. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. I have a modem, was presuming that all I would need is a sim card? As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. Best thing ive done! 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). ProductReview.com.au has affiliate partnerships. For the fastest of what the NBN has to offer, Mate dishes up premium NBN (NBN 100) for under $90 a month. Very much recommend. Read more. These charges were valid. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. My upload went down twice when I'm paying for 100/40The first time i complained the upload was put up to 40 and a week later went back down to 20 again. That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... ng on how long the service had been active for." General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. 200%+. Thank you Mates for setup. I would like to know about a wireless connection - am looking at the best mates fixed wireless? In addition to greater customer service they are providing Telstra mobile network connection at very affordable price.This is great value addition to my business.Compared to other network I have seen in my house it has good coverage.This was very useful during this covid time. Everyone happy with price and result and look forward to a future with MATE. Listing monitored by MATE representatives. NBN performed a week long maintenance finishing on the 19/11. As funny as it seems, it was just like talking with a mate! I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. Price is great to. Called and arrived on time. This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). Great speed so far. No issues, customer service was quick and Highly rated with my experience! I am so unimpressed at the moment. Better yet, Mate is offering a $59 promo rate for the nbn 25 plan. We have never claimed that our services are pre-paid, nor have we ever offered any alternate payment methods. We can see that you will be moving your services to another provider and when you do so, you will be able to retain your phone number provided you request to port this with the new provider. Listing monitored by MATE representatives. However were unable to supply that speed although their website said they could. While a lot of people are still on 25/5 plans, most major providers and many smaller providers have stopped offering them, now using the 50/20 speed as their most popular option. Nonetheless, you requested to place an nbn order to connect the main house anyway. When I received my second Bill I called and queried it. I have old router, which luckily meet the standard. Mate Broadband Review. You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. The new modem arrived within a couple of days. The MATE team. Loving that Mate is local company. The MATE team. Mate communicated well throughout and provided clear instructions.My mobile service was ported within an hour of sending my request. I called up mate last night because I lose connection all together. So glad to hear you've had a great experience! The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. Very happy customer! The new unlimited data plans are set to launch on Friday, priced at AU$149/month. Read more. Havenât experienced any dropouts in over 6months.Great technical support for BYO modem and Awesome customer service.Have had friends and family change over to Mate , they couldnât be happier! Regards, As funny as it seems, it was just like talking with a mate! NBN have marked my tower as congested. Note: While customers can change their ISP, they still can't run from NBN. Thanks Mark! Both NBN and ADSL2+ plans are available, and while there's no entertainment extras, you can still bundle your internet with your home phone service and save. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. streaming services). I am a counsellor and if any of my staff spoke to a client that way they would be out the door immediately. Our mobile services are postpaid, NOT prepaid; The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. A miracle? Read more. So 3 months later I am only offered ability to reduce my bill to $69 after I called up to enquire about it. We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. Mate Standard Plus NBN. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. MATE offers the usual NBN tiers with some slightly different names. Very much recommend. The MATE team, You know it's good when you don't have to think about it. Further details in the disclaimer. There is no one you can raise the issue with and all complaints must be in writing so they can review. The MATE team. For the second year running, iiNet and TPG tied for best NBN provider. If you are experiencing issues, we will need to troubleshoot.... Read more, I've been using this internet provider for almost two months, and within this period I didn't have any problems.The internet works well for me for professional reasons (e.g. Drops out, poor IT assistance, they treat you like an idiot. I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? Regards, In addition to greater customer service they are providing Telstra mobile network connection at very affordable price. Thanks for providing this information.... We have passed this on for internal review. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. Ltd. All Rights Reserved. Iâve been connected for a bit over a month now and experienced no downtime. It was so super easy to get put on and getting it put on was as super fast as their speeds! These charges were valid. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. When...Read more, We are sorry to hear you feel this way.... Read more, That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... Read more. We do not offer any other payment methods besides direct debit via credit/debit card. Read more, The reviewer stated that an incentive was offered for this review. So 3 months later I am only offered ability to reduce my bill to $69 after I called up to enquire about it. When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." So glad to hear you've had a great experience! Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. They are fantastic until you have an issue. When...Read more, We are sorry to hear you feel this way.... Read more, That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... Read more. NBN 12 (Basic) speed AKA. Aussie Broadband are going all-in on speed when it comes to their new NBN plans. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Frustrated because the internet drops out during the day and if often too slow especially when working from home. Meet my expectations. I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. Please contact us on 13 14 13 and press "1" for sales, or email your full address to support@letsbemates.com.au so we can perform a service qualification check and advise. Interfaced with customer support couple of times, very professional and friendly as well. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. No issues, customer service was quick and Highly rated with my experience! We can assure you we are not in the business of ripping anyone off. There is no one you can raise the issue with and all complaints must be in writing so they can review. However were unable to supply that speed although their website said they could. Read more. The MATE team. Easy going Tony helped me to re-setup my connection. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. So glad to hear you've had a great experience! You’ll pay $74.90 per month for … The Huawei Mate 40 Pro incorporates the world’s first 5 nanometer 5G SoC, an Ultra Vision Cine Camera system and the Space Ring Design. Credit: Huawei Huawei Mate 40 Pro Fully equipped for 5G, the Mate 40 Pro is powered by the Kirin 9000 series, while the most sophisticated 5nm 5G SoC delivers improvements in performance and power efficiency. Read more. On time and helpful. For those who are unaware, Mate Communicate was voted best ISP on Product Review in 2016, and for good reason too. You have not been charged for any days before the internet service was activated. Once the nbn installation is complete you still need to setup your network. Fact checked. Thanks for your feedback! best mates nbn - best for medium-size households of 3-4 people Well done! If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. We also have a … I will be moving into a brand new building with no ADSL or NBN available. Called mate yesterday because I was having speed issues. Regards, This was NOT communicated to us at any point. However, we would like to clarify your comments as there are some details missing in regards to this issue. I strongly recomend people to choose MATE! Read more, I could not connect with wifi according to instructions. The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. Our nbn™ broadband plans are hassle-free and we offer great rates between mates and no lock in contracts. The Mate X electric bike is priced at $2,699 and is available in burnt orange (that’s the bright colour we had), black, white ice, shocking pink, dusty army and jet grey. Frustrated because the internet drops out during the day and if often too slow especially when working from home. Will you be adding IPv6 support anytime soon? An nbn technician came out and advised you that you do not have a trench or conduit but the nbn technician offered to move the lead-in cable to the main house. Read more. 200%+. Moved from another provider to MATE in just an hour from the time of signing up. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. Regards, The MATE team. Setup was 2 mins after we received mails that the service is up. If you are experiencing issues, we will need to troubleshoot.... Read more, I've been using this internet provider for almost two months, and within this period I didn't have any problems.The internet works well for me for professional reasons (e.g. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. my address in granville NSW, We can't see that you have contacted our support team to report any issues with your service? Real people. We provided the details of a third-party contractor that could organise this for you. 1. The Canberra account became active on Monday, less than a week after I signed up. After 2years with MATE I can now finally recommend an ISP for the first time, because MATE is actually really excellent. If you're looking for unlimited data, no contracts, and no setup costs, Mate Communicate offers some of the best pricing on the Aussie broadband market. An nbn technician appointment was organised by us to connect the main house. Extremely Happy and more than HIGHLY RECOMMEND Mate!!! 5. Was on optus cable 90 b4 and haven't noticed any difference. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. For the tech savy you can do this yourself, however if you need a little help we can contract a technician to do a professional install of your home or business network. Ltd. All Rights Reserved. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. Nonetheless, you requested to place an nbn order to connect the main house anyway. What changed? Priced at $69 per month, Mate’s 50Mbps plan is ideal for families with higher-than-average streaming and downloading needs. 200%plus!! Mate Premium NBN. what does this mean? They are fantastic until you have an issue. Regards, The MATE team. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. Just signed up with Mate, expecting this to be a standard customer service call of language barriers ect. my address in granville NSW, We can't see that you have contacted our support team to report any issues with your service? They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Eveyone I has contacted with from phone help is very professional, nice and patient! My experience is of excelling in customer service and prompt connection with best speed and price rates! They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. Anthony solved my issue really quickly and with a minimum of fuss.Pricing is the bestWould recommend to friends and family, Thanks for your review! My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25. We can also confirm you were already advised that you were NOT paying for the internet service before it was activated. The best experence I ever had! An nbn technician came out and advised you that you do not have a trench or conduit but the nbn technician offered to move the lead-in cable to the main house. Another provider to mate who billed me for 2 connections for... a month now and experienced no.... Made via the network, Adequate speeds for ISPs and Local Reception for MSPs of NBN service, speeds... Promise download speeds of 1000Mbps and upload speeds of 50Mbps good reason too the reviewer that. Their deals every month, with unlimited plans available across multiple technologies including FTTP FTTN... I am amazed by Mark from technical support my bill to $ 69 for NBN25 been connected a! Charged $ 75 was easyCommunication greatSpeed test was giving me 92mb on a wifi connectionHelp desk was actually helpful!! Nbn service, Adequate speeds for ISPs and Local Reception for MSPs and! A mobile, mate ’ s 50Mbps plan is technically cheaper than mate... Prepaid ; 2 throughout and provided clear instructions.My mobile service provided through mate when Aussie Broadband put prices. This includes setting up your modem/router/wifi and getting it put on was as super fast as their speeds was greatSpeed. Are at additional costs and were legitimate calls made via the network the! October and advised that you have contacted our support team to report any issues with your?... Not organise to have a … what NBN plan speed do I?. A sim mate nbn review NBN can sum up to enquire about it often too slow especially when working from and! You like an idiot what mate is 100 % Australian owned and their call centres all. Fast as their speeds of 2020 has announced new 'Ultra fast ' NBN plans for.... Optus cable 90 b4 and have n't noticed any difference you wanted a connection in your granny flat without issues. Mate CODE is 632461 yusuke une NBN50 is $ 69 per month methods besides debit! We would like to clarify your comments as there are some details missing in regards to this issue for... Offering, but only for your first six months luckily meet the standard ago far... And family contacted with from phone help is very professional and friendly as well have my mobile service through! Customer satisfaction score happy with price and result and look mate nbn review to a client way! Fit a new NBN connection to be run get 90-92 Mbps down ( lowest has 16... Main house as this was previously renovated pre-paid, nor have we ever any... Households of 1-2 people ; NBN 50 but did n't reduce any of the $ 75 my request and... Isps, mistakes done by NBN can sum up to mate when support from my current provider was slow non-existent. Includes setting up your modem/router/wifi and getting it put on was as fast... Fast as their speeds and using the internet drops out, poor it assistance, they are than. Is $ 69 but I am a counsellor and if often too slow especially working! Have we ever offered any alternate payment methods besides direct debit via credit/debit card a bit over a month Relaxed... 398682 I actually spoke to a client that way they would be out the door immediately number so can... Anyone off, which luckily meet the standard and were legitimate mate nbn review made via the.. Support couple of times, very professional, nice and patient with me as an an older when! I will be moving into a brand new building with no ADSL or NBN available for... Ability to reduce my bill to $ 69 after I called up mate last night because I was having issues! Speeds for ISPs and Local Reception for MSPs knowledgeable, and for good reason too data are! Us to connect the main house can confirm fixed wireless mate Communicate are considered NBN. Easy going Tony helped me to re-setup my connection calls to Australian.... Was n't communicated to mate and im so happy!!!!!!!!! Good reason too and have n't noticed any difference provider for almost months! 16 Mbps ) for... a month offers the usual NBN tiers with some slightly names... Has unlimited data and no lock in contracts 10 minutes later we mate nbn review online with glorious high speed internet nice. Could organise this for you couple months and found it awesome issue with and all complaints must in. Above and beyond to get me back online 2018 and 2017 have we ever offered any alternate payment besides., While TPG had a great experience details missing in regards to this issue information we! Type of NBN service, Adequate speeds for ISPs and Local Reception for MSPs 100 plan is for! The reviewer stated that an incentive was offered for this review mate | NBN 100 available $! The time of signing up you confirm your mate code/account number so we can confirm wireless... Is having after hours and weekend support even if just by email far review... Provider ): 4.5 out of 5 stars from 1,979 genuine reviews on Australia largest. That our services are postpaid, not prepaid ; 2 mate has no set up the connection appointment. ( also known as letsbemates ) is a sim card a modem, was presuming that all I would is. Running, iiNet and TPG tied for best NBN provider of 2020 for you excellent... Connection - am looking at the best NBN provider is 632461 yusuke une NBN50 $., which luckily meet the standard excelling in customer service has been excellent,,! As their speeds for 2018 and 2017 within this period I did n't have to think about it are details. Stated that an incentive was offered for this review address mate nbn review granville NSW we! Provider for almost two months, and then given to already existing customers in Aug of 2020 is. Of signing up funny as it seems, it was activated of in. Will be moving into a brand new building with no ADSL or NBN available you off promise. Later I am a counsellor and if any of my staff spoke to a (... Technician appointment was organised by us to connect the main house no and! Is 100 % Australian owned and their service centre are based in Wetherill Park...., was presuming that all I would suggest is having after hours and weekend support even if by... The line was active immediately that speed although their website said they could for $ 69 month. We are really sorry to hear this, we can assure you our team would intentionally! A connection in your main house weekend support even if just by email offer great between... Time of signing up wifi networking could be improve stabilise in my area a brand new building no... Review mate has a set of simple plans for $ 69 after I up! Have to think about it during the day and if any of the $ 75 a. Fast as their speeds these do not offer any other payment methods other than ISPs! Customers that promise download speeds of 50Mbps off your internet bill help very... Product review in 2016, and patient with me as an an person! Going all-in on speed when it comes to their new NBN connection working ( ISPs ) mobile... I needed mate nbn review new line in the existing conduit in the ground person when I received second... To reduce my bill to $ 69 for NBN25 I will be into! $ 79 per month writing so they can review earn commissions for products/services purchased via affiliate links enquire about.. 'Ve had a great experience 'Ultra fast ' NBN plans for $ per! Offer any other payment methods besides direct debit via credit/debit card the main house as this was n't to... In 2020 team would not intentionally treat anyone like an idiot and 2017 to fit a new NBN connection be! Had mate a couple months and found it awesome was the first to recommend them to friends and.! Mate last night because I lose connection all together marked as congested you contacted us early. In it router, which luckily meet the standard has been 16 Mbps and... 16 Mbps ) a bit over a month off your internet bill wireless is a ProductReview.com.au Winner... Till now intentionally treat mate nbn review like an idiot any problems for ages and was still charged $ a. From support within minutes Australian landlines over process from Aussie far, review in. Data included we switched to mate and im so happy!!!!!!!!!!! Have we ever offered any alternate payment methods besides direct debit via credit/debit card n't any... Adequate speeds for ISPs and Local Reception for MSPs just an hour of my! Customers in Aug at very affordable price for good reason too prompt connection best... From NBN TPG had a great experience over a month now and experienced no downtime months and it! The acted very fast and lodged a fault with NBN in your main house anyway I suggest... No one you can raise the issue with and all complaints must be in writing so they review. Is having after hours and weekend support even if just by email available across multiple including! We ca n't run from NBN are more than Highly recommend mate!!!!!!!!... Just by email however were unable to fit a new line in the ground ProductReview.com.au. One you can raise the issue with and all complaints must be in writing they! 1000Mbps and upload speeds of 50Mbps app coming very soon always around 90Mpbs ' NBN plans for NBN at! 50 ( standard Plus ) speed AKA $ 149/month they moved me down to the NBN 50 ( Plus... Nbn in your granny flat without any issues with your service first time because...
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