Our claims officer is reviewing your submission and will update your claim status in 14 working days' time. The Platinum Account is packed with benefits including worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for … Log in to your AXA Account and check your policy documents to make sure you’re covered for your particular claim. Claim Procedure. Fast and fair claims. During this period you will receive our update on your claim within 21 working days. ... Travel Motor Medical Personal Accident Damage to/ loss of Property Business Natural Death. In certain circumstances, additional information may be required in order for further confirmation. For travel assistance, you may contact 24/7 Smart Traveller Hotline at: Telephone number:(+632) 8 807 55 99; Email Address: opstravel@asia-assistance.com; For inquiries regarding claims and product specifications, you may contact the AXA Customer Care Hotline at: Telephone number:(02) 8 581-5292; Email Address: customer.service@axa.com.ph Please only upload files that end in types: .xls, .xlsx, .doc, .docx, .jgp,.gif, .png, .jpeg, .pdf, .txt Click Yes to continue or click No to return. Please note: Total file size should not exceed 3MB. Please quote our reference number when corresponding with us. While overseas, if you require emergency assistance, please contact our 24-hour hotline +65-63222566 in respect of the following services: Emergency Medical Assistance and Evacuation / Repatriation, Proof of travel, i.e. Thank you for visiting AXA Online Claims. Please note that you may experience some delay during our peak season from July – August and from December – January. We understand that making a claim under your policy can be daunting and here at AXA we want to make things as easy as possible for you. We will update our guidance regularly, so please check it regularly to remain up to date. insurance claim next. If not available, provide description of items and the date, place and price of purchase. Personal Accident Medical, Dental and Other Expenses, Travel Delay / Baggage Delay / Overbooked Flight / Flight Misconnection / Postponement / Replacement of Traveller / Diversion, Baggage, Personal Effects, Money, Travel Documents. Invoices should be attached with receipts/ paid stamps. SmartTraveller Plus is underwritten by AXA General Insurance Hong Kong Limited (the Company), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. Receipts of all items claimed. AXA reserves the right to request additional information/documentation to support each claim. How to report a claim? Copy of police report / accident report, if applicable, Locate the nearest appropriate consulate or embassy while overseas, Assist in retrieving your lost passport or other travel documents, 24 hour emergency telephone service is operated for your benefit by a specifically designated assistance company, Please note that repatriation expenses will be covered under the policy only if arranged through the designated assistance company. You’ll need to have your policy number, and keep incident details to hand such as dates, reference numbers and receipts, and we’ll guide you through the rest. 3. We will record details of the incident and advise you of the next steps. Invoice and receipt from the rental agency for car rental. Axa Switzerland has seen its claims surge during the months of the pandemic and as it scrambled to handle all the claims, it resorted to the help of a robot to help it out. How long will my claim take? An Adjuster will be appointed to assess the damage of your vehicle. Copy of overseas motor insurance policy if available. Thank you for your online Travel Claim notification. product. [Authorization] I / We hereby consent to and authorize the medical practitioner involved in the claimant’s care to discuss and disclose treatment details and discharge arrangements with and to AXA Insurance Pte Ltd. I/We agree that a copy of this consent shall have the validity of the original. Riyadh : +966 11 477 6706. A copy of the death certificate of the family member (if applicable), Proof of relationship for Death of Family member (if applicable), Regular Medical Practitioner report – for Hospitalisation claims only, Admission/Discharge Report – For Hospitalisation claims only, Proof of tuition fees payment to the educational institution, Forward all correspondence & documents from third parties to us for our handling. You no longer need to come to the AXA office to report a claim. AXA Affin General Insurance Berhad will be facilitating the refund of 6% goods and services tax (GST) to all its general insurance policyholders who have made prior payments for policies commencing from 1 June 2018 onwards. We also understand that a fast decision is important for you. AXA Travel Protection Plans AXA offers travel insurance plans in conjunction with travel assistance services to not only help compensate for your covered loss but also to provide support during and … The claim form has to be stamped and signed by the treating practitioner and by you. AXA in the Gulf. Submit your claim online Please note if your travel insurance was arranged through your bank account please contact your bank for information on how to make a claim. Medical Insurance: AXA Insurance is committed tomaking your claim submission simple and easy. original boarding passes, air ticket or copy of passport, All original medical invoices and receipts – for Medical Expenses claim, Admission/Discharge Report – for Hospitalization claims only, Receipts for additional expenses claimed for additional travel & accommodation – for hospitalization claims only, Accident report, investigation report and Police Report if applicable, A copy of flight itinerary indicating the original flight details, Booking invoice with terms and conditions, and payment receipts, Medical report, Death Certificate if applicable, Written confirmation of the amount of refund from the travel agents or airlines, Invoice & receipt for charges incurred in amending or purchasing additional air ticket (for trip curtailment), Written advice from the attending medical practitioner confirming advisability to cancel or curtail the trip due to the illness or injury sustained by you / your relatives (as defined in the policy) or travel companion, Travel Delay / Diversion: Written confirmation from carrier on the duration and reason(s) for delay / diversion, Travel Overbooked / Misconnection: Written confirmation / acknowledgement receipt from airline confirming the overbooked / misconnected flight details and when the next alternative transportation is made available. AXA is committed to making claims clearer. When your policyholder needs to make a claim, contact our claims team who will immediately take action to help. Please ensure the highlighted fields are filled in correctly. Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. Travel Insurance Claim Guideline 1 Notify Claims Department immediately AXA Hotline service at Tel. AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. I confirm that all statements, details and documents submitted are accurate. I, the claimant agree to abide by the terms & conditions. AXA will revert with claim … Trip Postponement / Replacement of Traveller: Receipts of administrative charges, Trip Postponement / Replacement of Traveller: Proof of relationship, if applicable, Trip Postponement : A Copy of Death Certificate, if applicable, Purchase receipts and/or warranty cards for lost items, if any, Documents stating amount of compensation from airlines or other sources, Property Irregularity Report for losses / damage in carriers’ custody, if applicable, Damage claims: Photographs to show the extent of damage and repair invoices, Theft / Loss claims: Police report / loss report lodged at the place of loss within 24 hours, Theft / Loss claims: A list of items stolen with the information on make/model, date of purchase and purchase price, Theft / Loss claims: Receipts for additional costs incurred in replacing lost travel document, Purchase of Essential Items: Receipts of the essential items purchased. To report a travel insurance claim please call the AXA Assistance Claims Centre on: From Ireland - 01 431 1204 Outside of Ireland - 00 353 143 11204 Claims should be made upon your return home or within 28 days of the incident, whichever is earlier. Baggage delay: Written confirmation / acknowledgement receipt from airline on the date and time of baggage received. If yes, please provide: Please provide your bank details for us to accelerate your claims payment process by direct transfer to your bank account. Invoices should be attached with receipts/ paid stamps. Our claims officer is reviewing your submission and will update your claim status in 14 working days' time. The claim form has to be stamped and signed by the treating practitioner and by you. Please note that you may experience some delay during our peak season from July – August and from December – January. Documents Required (Please tick against the documents you have submitted). Travel insurance; Watercraft insurance Aviation insurance; Hire car & carsharing; ... Every claim is different. Claims specialist will … [Customer’s Data Privacy Consent] In connection with my/our and/or the claimant’s claims, I/We give consent for AXA Insurance Pte Ltd (“AXA”) and their respective representatives or agents to collect, use, store, transfer and/or disclose the information (including that provided by sources other than myself) concerning me/us and/or the claimant, to or with all such persons (including any member of the AXA Group or any third party service provider, and whether within or outside of Singapore and the Policyholder when claiming under a Group Policy) for the purpose of enabling AXA and their respective representatives or agents to provide me/us and/or the claimant (where applicable) with services required of an insurance provider, including the evaluating, processing, administering and/or managing my/our and/or the claimant’s claims or the Policyholder Group Policy(ies) with AXA (as the case may be), and for the purposes set out in AXA’s Data Use Statement which can be found at http://www.axa.com.sg (“Purposes”). The refund will be given upon request. We paid over 94.2% of customers’ travel insurance claims in the last year*. Please attach the relevant supporting documents with your claims submission to expedite claim processing. According to which is applicable, look through the respective list and prepare the indicated documents within 30 days of completion of the journey: Please note of the following requirement and submit (for all claims): Claim will be processed and finalised upon receipt of the above mentioned documents. We Provide innovative insurance solutions for both personal and business needs. Submit your claims online for faster processing or download our editable PDF form. ... we are happy to help on 0800 809 809. Jeddah : +966 12 263 5566. Report a claim or view the status of your existing claim online by logging into your AXA account. Thank you for insuring with AXA Insurance, we are proud to serve you. Have you made a claim against any other party in respect of this event? Submit your Travel Claims online or download Travel Claims form (PDF). We reserve the right to request for further document(s)/information to support the assessment of claim. 1.9%* of our travel insurance policy holders needed to make a claim in the last year, with an average claim pay out of £855*. Please review and ensure all details are accurate before you proceed. Below is a list of minimum documentation required to process your claim. To make the claims process quicker, you should ask your travel provider to give you a notification stating that the alternative flight they offered you was more than twelve hours after the original flight. Contact AXA Assistance USA: General Inquiries for Travel Assistance, Healthcare and Network info@axa-assistance.us (312) 935.3500 ; To purchase a Travel Insurance Plan Making claims clear. Your current browser version is no longer supported. the merchant) is located in Hong Kong. Detailed description of the circumstances of the Claim. Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. Offer is valid until 30 September 2018. Instant cover. If you have any questions on Group Life Claim, please do not hesitate to contact our customer service representatives at (852) 2519 1166 or email us by eb.claims@axa.com.hk for more information. Our Travel Insurance is specifically designed for companies that want to offer valuable support for people whether travelling near or far from home.. AXA lives up to its reputation for superior customer service, making it easy to file a claim and receive prompt reimbursement. If you've had a travel insurance claim turned down by AXA Insurance over COVID double check your claim In short - My daughter booked holiday with On The Beach - ended up being cancelled. AXA Malaysia now offers online Personal Claim submissions, for your convenience. In the Gulf region, AXA has been present for more than 68 years, offering a wide range of insurance products and services for corporate, SME and individual customers. AXA will cover emergency medical claims if you contract coronavirus abroad, provided you didn’t travel against FCO or any other government’s advice, your pre-existing medical conditions have been declared and you were unaffected and able to travel at the time you purchased the policy and your trip. Register your claim online in your AXA Account and we’ll be able to assess your claim. original boarding passes, air ticket or copy of passport. OTB refunded hotel but as flight was with Ryanair they refused to refund. [Declaration] I/We confirm that I am/We are the claimant and/or the Policyholder and I/We declare that all the particulars given above are to the best of my/our knowledge true and correct. Invoices should be attached with receipts/ paid stamps. Submit your Travel insurance claim online. I understand that submission of a complete set of documents and information will enable my claims to be promptly evaluated. Important notes: The claim form has to be stamped and signed by the treating practitioner and by you. We reserve the right to request for further document (s)/information to support the assessment of claim. Health Insurance. List of documents requested. AXA, one of the largest global insurers, is a worldwide leader in Insurance and Asset Management with a purpose of empowering people to live better lives. The Platinum Account is packed with benefits including worldwide family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for … Copy of driver’s driving license at the time of accident. 0-2118-8111 (24 Hrs.). Please quote our reference number when corresponding with us. AXA General Insurance Hong Kong Limited (i.e. Call AXA Travel claims. Claim will be processed and finalised upon receipt of the above mentioned documents. If you didn't take out your policy through a broker, but need assistance, please visit www.axa.co.uk. Making a travel insurance claim Please note that the contact details listed below are for policies taken out through a broker only. Contact our call centre: 800 116 4845. on 8000 1060 or: SUBMIT A CLAIM How to declare your claim. AXA Singapore is one of the world's leading insurance companies. Written confirmation of the airline confirming the incident and duration. Only for paper submission, submit the claim form together with the required supporting documents to us directly or through your insurance consultant. Thank you for your online Travel Claim notification. Please use alternative browsers to access this site. Travel Insurance Claim Form SUPPORTING DOCUMENT (S) CHECKLIST Please keep the original receipt (s) and other claim documentation for 6 months from the claim completion date. AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. You simply have to call the AXA Motor Claims toll free number 800 116 4845 to open your claim. Customer Service +603 2170 8282 +603 2170 8282. Then, please send all documents to the following email address: axathai@axa.co.th to complete your online claim. Upon receipt of full documents, panel repairer will submit your claim to AXA. Proof of travel, i.e. Call the number on the back of your Card if you receive your travel insurance through your American Express Card. As a general policy, our travel insurance policies are designed to protect you against the unexpected and not for cancellation cover for events that could reasonably be expected to cause a claim. Last year * when your policyholder needs to make a claim and receive prompt reimbursement referral... We are happy to help on 0800 809 809 of your existing claim online in AXA... 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